Software Annual Support

We provide full-time telephone support help lines for all our customers, and our manned by experienced staff. For clients who have internet access we also offer on-line help at no additional cost. We endeavour to resolve 99% of queries within 1 hour. Together with software upgrades from Sage this service ensures that your Sage system will continue to serve you for many years to come.

Our Support Hours:  Monday to Friday, 9am to 5pm (excluding Bank Holidays)

Sage Software
The Sage Annual Support Contract is broken down into 2 areas.  Annual Telephone Support via Century Software and The Sage Annual Licence Plan (SALP) which is a renewable licence to use the Sage products.

Under the licence, users are entitled to:

• Continued use of your Sage software for 12 months.
• Free Software Upgrades - Upgrade your Sage software to the latest version free of charge allowing your business to benefit from new functionality.
• Free maintenance revisions for your program, featuring enhancements and legislative changes.

Sage Software:

• Sage 200 Suite
• Sage MMS
• Sage Line 100
• Sage 50 Accounts / Sage Line 50
• Sage Construction Solutions
• Sage CRM
• Sage ACT!
• Sage 200 Manufacturing
• Sage 50 Manufacturing
• Sage Retail
• Sage Paypoint
• Sage 200 Business Intelligence

Other Software:

• Draycir Spindle Professional 2005, 2007 & 2009 (or Sage 200 Document Manager Module)
• Draycir Credit Hound
• Draycir Credit Guardian
• Sage Mobile Solutions

Hardware Annual Support

Century Software's unique approach to IT Technical Support Services reduces downtime, increases responsiveness and provides the highest levels of flexibility and cost effectiveness. Utilising Century Group and direct resources.

Technical Systems & Software

Server Operating Systems - Microsoft Small Business Server, Windows Server 2008, Windows 2003 Server, Windows 2000 Server, NT Server

Server Technologies - Active Directory, Domain Name Service (DNS), Windows Internet Naming Service (WINS), Distributed File System (DFS), Terminal Services, File & Print Services for Windows Server Update Services (WSUS), Dynamic Host Configuration Protocol (DHCP), Group Policies, Routing and Remote Access (RRAS), Microsoft Internet Information Server (IIS), Microsoft Windows Server Cluster (SQL & Exchange)

Desktop Operating Systems - Windows 2000, Windows XP, Windows Vista, Windows 7

Mobile Technologies - Blackberry, Blackberry Enterprise Server, Windows CE, Windows Mobile

E-Mail Technologies - Exchange Server 2007, 2003, 2000

Database Technologies - SQL Server 2008, 2005, 2000 & 7.0, Microsoft Access, MSDE, Microsoft SQL Server Express, MySQL

Anti Virus Solutions - Sophos, Symantec, McAfee

Backup Solutions - Symantec (formally Veritas) & ArcServe

Networking Technologies - CISCO & 3Com Switches and Routers including Gigabit, fibre and Wireless

Firewalls - CISCO & WatchGuard

Desktop Applications - Microsoft Office (2000, XP, 2003, 2007)

Programming languages - .NET (1.1 & 2.0), VB.NET, ADO.NET, Microsoft Visual Basic 6, Javascript, XML, XSL, HTML, CSS

Development tools and technologies - Microsoft SQL Server Reporting Services, Crystal Reports, Microsoft Visual Sourcesafe, Payment gateways, SMS gateways.